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code : EWT_HOL_240324_GLOBAL
department : Visa Services
reports to : Visa Services Manager
Dubai, Burj Khalifa Street
As an Outbound Visa Consultant at East Wing Tourism & Travel LLC, your primary responsibility is to facilitate the visa application process for clients traveling to international destinations. You will serve as a crucial link between clients and diplomatic missions, ensuring the accurate and timely processing of visa applications.
Client Consultation:
´ Conduct detailed consultations with clients to understand their travel purposes and visa requirements.
´ Provide expert advice on visa types, application procedures, and documentation needed for different destinations.
Document Verification:
´ Review and verify all visa application documents for completeness and accuracy.
´ Advise clients on any additional documentation or information required for successful visa processing.
Application Submission:
´ Prepare and submit visa applications to the respective embassies or consulates, adhering to specific guidelines and timelines.
´ Track and monitor the status of visa applications and provide regular updates to clients.
Communication:
´ Liaise with diplomatic missions, consulates, and relevant authorities to obtain the latest information on visa policies and procedures.
´ Communicate effectively with clients regarding the progress of their visa applications and any changes in visa regulations.
Customer Service:
´ Offer excellent customer service by addressing client inquiries, concerns, and providing timely responses.
´ Assist clients in understanding the visa approval or rejection reasons and guide them on necessary steps for resolution.
Compliance and Documentation:
´ Stay informed about changes in visa regulations, entry requirements, and travel advisories for various countries.
´ Ensure strict adherence to visa processing regulations and compliance with legal requirements.
Record Keeping:
´ Maintain accurate and up-to-date records of visa applications, approvals, rejections, and other relevant information.
´ Generate reports on visa processing activities as required by management.
Training and Development:
´ Stay abreast of industry trends and attend relevant training sessions to enhance knowledge of visa processing procedures.
´ Share insights and updates with colleagues to ensure the team is well-informed and capable.
Qualifications and Skills:
´ Bachelor's degree in International Relations, Travel Management, or a related field.
´ Proven experience as a Visa Consultant or in a similar role.
´ In-depth knowledge of visa application procedures, requirements, and global visa policies.
´ Strong attention to detail and organizational skills.
´ Excellent communication and interpersonal abilities.
´ Familiarity with visa processing software and systems.
´ Ability to handle confidential information with discretion.
´ Multilingual proficiency may be advantageous.
